About the Company

Who are you?
Hearing and Tinnitus Care is the trading name of Sally Jackson, a qualified and experienced audiologist living in Brighouse, West Yorkshire.  I am the audiologist you will see and deal with every time you contact Hearing and Tinnitus Care.

​

I developed tinnitus and severe high frequency hearing loss around 25 years ago and come from a hard-of-hearing family. I offer practical support on how to manage hearing loss without losing contact with the people and things you enjoy. Successfully overcoming hearing loss is dependent on two things: choosing the right technology for your needs and having an audiologist who makes the products work for you and supports you in your rehabilitation.

Can you really help me with tinnitus?
Absolutely.  I will actively help you with your tinnitus as a condition of it's own, not just a side effect of deafness (it isn't, always).  My work is evolving all the time, so please visit the Tinnitus page for more details, or read my blog.  You may already have seen an audiologist about tinnitus and been dismissed or sold hearing aids without support, this is something completely different - please get in touch.

​

Where are you based?
I have a weekly clinic in Brighouse (see Contact page), but I am based from my home address.  I also visit clients in their homes in Brighouse and the surrounding areas.

​

What About High Street, Internet Chain or NHS Providers? 

There are pros and cons to each option...
The NHS offer a decent, basic level of technology for free, but it is difficult to get to the bottom of any real problems or get aids that perform well in social situations.  ​Internet providers have zero facility to care for you, and they need you to have your hearing tested with a 'real' audiologist before programming aids with no feedback calibration or satisfaction testing.  I cannot fathom why anyone would want this option.  ​High Street Chain providers can be cheap and cheerful.  Limited aid range, limited appointment times, limited flexibility.  OK if you're very flexible with an easy loss and easy expectations.

​

If you would like the very best hearing aid for your hearing profile, personality and lifestyle, and you would like consistent care that isn't rushed or difficult to book, that's what Hearing and Tinnitus Care offers.  A service with no 'cons'.

​

Service Provision / Continuity

Hearing and Tinnitus Care is a BSHAA member, fully insured/indemnified, and existing customers can be serviced even if the company were to stop trading to new customers (this is in fact what will happen when I retire in 20 years!).  Any company can choose to stop operating in a given location, and people are sometimes nervous about using an independent service, but there is no one more committed to Brighouse than someone who has been here since 1979.

​

Qualifications and Memberships
I have a 2:1 Bachelor’s degree in Healthcare Science (Audiology) from the University of Leeds, and a Level 1 qualification in British Sign Language. I am registered with the Health Care Professions Council as a Hearing Aid Dispenser (RHAD).  I'm a member of BSHAA who provide independent customer arbitration to my clients.