Sally Jackson BSc RHAD MSHAA

About the Company

Why Choose Hearing and Tinnitus Care?

Who are you?
Hearing and Tinnitus Care is the trading name of Sally Jackson, a qualified and experienced audiologist living in Brighouse, West Yorkshire. Continuity of care is so important to get the best out of your hearing and hearing aids, and if you choose this company I am the audiologist you will see every time.

I developed tinnitus and severe high frequency hearing loss around 20 years ago and come from a hard-of-hearing family. I offer practical support on how to manage hearing loss without losing contact with the people and things you enjoy. Successfully overcoming hearing loss is dependent on two things: choosing the right technology for your needs and having an audiologist who makes the products work for you and supports you in your rehabilitation. A good audiologist will never make excuses for the hearing aids and will not quit until they are doing exactly what they should.

Can you help me with tinnitus?
Absolutely. While many hearing care providers will shy away from tinnitus, believing that since it cannot be cured it can’t be helped, I will actively help you. All my hearing care customers are entitled to my 2-hour tinnitus consultation at no extra cost, where we will discuss how to understand and combat tinnitus and use the features in your hearing aids and/or apps to their best advantage. See the Tinnitus page for more details.


Where are you based?
I regularly use a clinic room at Dermace on West Park Street in Brighouse, and I also visit clients in their homes in Brighouse and the surrounding areas such as Halifax, Huddersfield, Mirfield, Sowerby Bridge and Queensbury. 

Home visits are a necessity for some clients, as steps and other accessibility issues can cause problems receiving a hearing test and good hearing care. They can also be an excellent way to ensure hearing aids perform in the environment they are intended for.

High Street, Internet Chain, NHS or Independent?

There are pros and cons to each option...
The NHS offer a decent, basic level of technology for free but are subject to severe service constraints as they try to see as many people as quickly as possible. Their technology is “one size fits all” and is generally unsuitable for those who are active in background noise.  Home visits are rarely available, and it is difficult to get an extended appointment to get to the bottom of any real problems.

High Street Chain providers can give excellent service if you get a good audiologist working in your area, but at the end of the day their audiologists are subject to time pressure, sales targets and heavy manufacturer bias (limited product range). Appointments can be rushed, the audiologist you start out with often leaves the company during the lifetime of your hearing aids. These are among the reasons why I chose to start my own business. I believe appointments should run for as long as they need, to fix the issues presented, the first time. I also believe that a one-to-one relationship is best for both customer and audiologist.

Independent providers offer complete one-to-one care and a product range you cannot get through the NHS or chain providers, but they cause concern for many. How do I know if I can trust the company if they aren’t a well-known name? What if the company stops trading? Will they stop being helpful once I have bought my hearing aids? These are valid concerns, but thankfully all audiologists must be registered with the Healthcare Professions Council, and some are voluntary members of BSHAA, an organisation that acts as a customer care backstop and can compel audiologists to refund or pay damages to mistreated customers.

Hearing and Tinnitus Care is a BSHAA member, fully insured/indemnified with RSA, and existing customers can be serviced even if the company were to stop trading/being open for new customers (this is in fact what will happen when I retire in 25 years!). 

Qualifications and Memberships
I hold a Bachelor’s degree in Healthcare Science (Audiology) from the University of Leeds, and a Level 1 qualification in British Sign Language. I am registered with the Health Care Professions Council as a Hearing Aid Dispenser (RHAD). An RHAD can practice with any of a number of different qualifications, from the now defunct 6-month course which some took in order to change their career, the foundation degree (FSc), or a 3-year degree which includes long-term clinical training within the NHS. The full honours degree is required to prescribe hearing aids in the NHS. Other providers often have a lower qualification 

IMPORTANT INFORMATION - WARRANTIES AND GUARANTEES
Pricing for hearing aids when quoted is per pair, and audiological services for the life of the hearing aids and a generous warranty are included in that cost.  Free home trial of hearing aids are available for most customers and there is a 30-day returns period so you can be sure the aids are going to be right for you in all environments.  Terms and conditions apply to the home trial and 30-day returns.

 
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Located at Dermace Academy, Brighouse

Home visits are available, but I also operate from this light, bright and welcoming clinical space.