Frequently Asked Questions When Looking for a Hearing Care Provider
How Does Your Service Differ?
My service targets are based on my experience of what is important to hearing impaired people. So I have a 24-hour target for broken or faulty aids. For other appointments I aim for 2-3 days maximum. Some companies appear to be local but are in fact not, which means they cannot be responsive to customers' urgent needs.
Are You More Expensive?
I can be. I offer amazing hearing aid brands that you cannot buy on the high street and some are costly. In general I am a few hundred pounds more than chains but I offer a service that really is incomparably fast, good, consistent and convenient.
I've been contacted by such and such Hearing Company, are they reputable?
Any company that contacts you to try and sell their services is generally best avoided. Ask questions about where they are based, are the audiologists they use on their payroll? Who is accountable if things go wrong? Are they in the local area every day? Every week? My blog post covers this topic in more detail.